Feature catalogue

Identifications

An identification is a number issued to someone by an authority: a passport, a national identity card, a company registration, a licence to lend. The Identifications panel lists every one a customer or a bank holds, including the ones that have stopped counting.

Both a customer and one of your own banking entities hold identifications, and they work the same way on both screens.

What the panel shows

Column What it tells you
Type Which kind of document this is
Number The number as the authority issued it
Issuer The authority that issued it, where the type records one
Issued / Expires The dates on the document
Status Whether it still counts today

Superseded, expired and withdrawn rows stay listed and are struck through. Someone reconstructing what you held on a past date needs the ones that stopped counting, not only the ones that still do.

What each status means

Status Meaning
Current The document counts today
Expired Its expiry date has passed
Superseded A newer document of the same type replaced it
Withdrawn It was cancelled or revoked before it expired

Status is worked out against the date you are asking about, not against today. Ask what a customer held in March and you get March’s answer, even if they renewed in June.

stateDiagram-v2
    [*] --> Current: Record
    Current --> Superseded: A replacement is recorded
    Current --> Withdrawn: Withdraw
    Current --> Expired: The expiry date passes
    Expired --> Superseded: A replacement is recorded

Recording a new one

  1. Open the customer or banking entity, then select Identifications.
  2. Select Record.
  3. Choose the Type. The fields change to match — a passport asks for a country and both dates, a national identity card asks for neither.
  4. Enter the number, then anything else the type asks for.
  5. If this replaces a document already listed, choose it under Replaces.
  6. Select Save.

Only the types this kind of holder may hold are offered. A person is not offered a company registration.

Replacing, correcting and withdrawing

These are three different truths, and choosing the wrong one loses history.

You want to say Use What happens
“I mistyped the number” Correct The row is edited in place
“She has a new passport” Record, with Replaces set Both rows stay; the old one reads Superseded
“It was cancelled” Withdraw The row stays, with your reason recorded

Withdrawing asks for a reason. A document cancelled before its expiry date is void, and nothing on the record would otherwise say so.

Recording, correcting and withdrawing each need a second person to approve, where your organisation has set that up. The numbers here are printed on statements and filed with regulators.

Seeing a change before it is approved

Where a second approver is needed, your change waits for them. You can still see it.

At the top of the customer or banking entity you get a Now / Staged toggle, with a count of what is waiting.

Toggle What the panel lists
Now The documents as they stand today
Staged The same documents, with your waiting changes applied

So a passport you recorded this morning appears in Staged as a new row, a number you corrected reads its new value, and a document you withdrew shows as Withdrawn. None of it counts anywhere else until the approver agrees.

Select the count to open the list of what is waiting. Each entry names the document and what you changed, so the approver reads the passport rather than a bare instruction.

If your change is refused, the panel goes back to what Now already showed. Nothing was applied along the way.

Your banking entity’s registrations

A banking entity holds registrations rather than identity documents: its company registration, its licence to lend, its membership of the deposit-insurance scheme.

These matter beyond the record. An account type can require that the entity booking it holds a particular registration. Open a savings account in an entity that holds no deposit-insurance membership and you are refused, naming what is missing:

Savings accounts require a deposit insurance membership, and ‘Woodgrove Bank’ holds none.

The check runs when you open the account, when you edit a pending one, and again when you activate it. It is made against today’s date, because the exposure is taken on the day you book it.

Accounts already open are unaffected. A registration that lapses stops new business of that kind; it does not freeze the accounts you already service.

Loading historical accounts from a file is exempt. A 2019 account cannot be made eligible after the fact.

Warnings before something lapses

A registration that is about to expire raises a follow-up task against its holder, so you see it on the customer’s or the entity’s Tasks panel. How far ahead depends on the type — a licence that renews every year warns earlier than a passport.

If it lapses anyway, a second task says so. Without the warning, the first sign would be a refusal with a customer sitting in front of you — and recording a registration is a compliance job, not something you can do at the desk.

What your organisation configures