Reading the suspense dashboard

The dashboard answers one question: how much money are we holding that we cannot yet attribute, and how long have we held it. It sits on the operating entity, because the ledger does — money held by one entity is not the other’s problem.

Open the operating entity and select Suspense Dashboard.

What the four figures tell you

Figure	What it means
Open items	Receipts still waiting for a decision. A part-placed receipt counts once, until the last of it is placed.
Oldest	The age of the oldest item still open. This is the number that embarrasses you in an audit.
Placed by the system	The share of resolved items the platform placed on its own, without anyone looking.
Placed by a person	The number a clerk worked by hand.

The split between the last two is the one to watch over time. If the system’s share falls, either the payers changed or the matching rules stopped fitting them.

Age is counted from the day the money arrived

An item ages from the day it reached the bank, not from the day it was parked or the day someone opened the case. Correcting a wrongly-placed receipt months later does not reset its clock — it has been unattributed all along, and the dashboard says so.

Money value-dated in the future counts as nought days old. It has arrived; it is just not earning yet.

Purposes band money differently

Each purpose sets its own age bands, so two receipts of the same age can sit in different buckets. That is deliberate. An early settlement receipt sitting for three weeks is routine; an unidentified receipt sitting for three weeks needs someone.

Here two purposes band the same 20-day-old money differently:

Purpose	Bands	A 20-day-old receipt lands in
Unidentified receipts	0–7, 8–30, 31+	8–30
Early settlement	0–30, 31+	0–30

If a purpose has no bands set, its money is reported in a single band covering every age. It is still counted — money is never left off the dashboard because nobody configured it.

Part-placed money counts only what is left

The buckets report what is still outstanding, not what originally arrived. A receipt of 9,000 with 4,000 already placed on a customer account contributes 5,000, in the band matching the day the whole 9,000 arrived.

Money going out is money to deal with

A returned debit sits in suspense the same way a receipt does. The dashboard adds it to its bucket rather than netting it against a receipt of the same size — a returned payment and an unattributed receipt are two pieces of work, and a purpose reading zero would hide both. The suspense account’s own balance is where the netting shows.

Filtering and reading the table

With more than one purpose in play, the Purpose list narrows both the chart and the table. The chart totals each age band across whatever is on show; the table keeps purpose, currency and band apart, so you can see that the 40-day-old money is in euro before you go looking for it.

Currencies are never converted. Money held in euro is reported in euro, because that is what you will be handing back or placing.

What your organisation configures

The purposes money is held under, and the ledger accounts behind them.
The age bands on each purpose, and what happens when money crosses one.
The confidence level and ceiling at which the platform may place money on its own — which is what moves the Placed by the system share.