Tracing a receipt

When a customer asks what happened to their payment, the journey answers it in one view: where the money landed, where it went, and what was undone on the way.

It reads in the order things happened, and it reads the same way every time you open it.

Reading it both ways

The journey can be traced from either end, and reaches the same story:

From the bank statement line — “this payment arrived; where did it end up?”
From the transaction on the account — “this credit appeared on my customer’s account; where did it come from?”

That second direction is the one that answers a complaint. A customer disputing a credit on their statement can be shown the bank payment that produced it.

What the steps mean

Step	What happened
Parked	The money arrived and could not be attributed, so it was held
Allocated	Somebody, or the platform, placed it on an account
Reversed	A placement was taken back; the money returned to suspense
Refunded	It went back to the bank
Written off	Nobody claimed it
Transferred	It moved to another purpose, still in suspense
Match withdrawn	An earlier automatic match was undone

A step that placed money names the account it reached. A step that undid something names the reason given at the time.

A split shows every branch

One receipt placed across three accounts shows the park at the top and all three placements beneath it — three branches of one receipt, not three separate receipts. The whole shape of the split is visible at once, which is what makes it checkable.

Why the order is trustworthy

Steps are shown in the order they were recorded, not sorted by date. That matters because a clerk who places money, reverses it and places it again does all three on one day — a date cannot separate them, and an audit that reads them in the wrong order tells the wrong story.

What your organisation configures

Nothing. The journey is a record of what happened, and it is assembled the same way for every tenant. What differs is only what your people did.