Transferring an account between units

An account is serviced at one organisational unit at a time. To move it, open the account and choose Transfer. Pick the destination unit and the date the move takes effect.

The destination must be an open unit that services accounts and sits in the same book as the account. A unit that does not accept accounts is offered but cannot be chosen.

Past, today or a future date

The effective date decides when the move counts:

• Today or a past date — the account is serviced at the new unit from that date. Its history keeps the unit it was at before: a report as of a date before the move still shows the old unit.
• A future date — the move is scheduled. The account still shows at its current unit until then. Every pending move is listed on the operating entity’s Scheduled Transfers tab.

Only one move can be pending at a time. Transferring again before the first takes effect replaces the pending move.

Cancelling a scheduled transfer

While a move is still in the future you can cancel it — from the Scheduled Transfers tab, or by transferring the account somewhere else. A move that has already taken effect cannot be cancelled; move the account again instead.

What the ledger shows

A transfer does not touch the customer’s money. It re-tags where the balances are carried in the general ledger. On the day the move takes effect, a calculated journal moves each of the account’s balances from the old unit to the new one, so a branch report from that day forward counts the account in the right place.

Postings before the move keep the unit they were made under — the past is never re-tagged. The journal extract carries the unit code on each leg, so the trail shows exactly where a balance sat.